Privacy Policy

Our commitment to privacy and data protection

True North Safety Solutions Ltd. respects your privacy and is committed to protecting your personal data.

This policy outlines our information practices and our compliance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).  It covers data collection and usage and applies to True North Safety Solutions Ltd. and

Personal information, or data, means any information about an individual from which that person can be identified.  It does not include data where the identity has been removed (anonymous data).  This policy tells you how we look after your personal data, about your privacy rights and how the law protects you. 

For the purposes of this policy all references to True North Safety Solutions (also referred to as “we”, “us” or “our”) include True North Safety Solutions Ltd. and 

Information we collect

We may collect, use, store and transfer different kinds of personal data about you depending on what service we provide to you.  This data can be obtained from our website and verbal or written communication.

The types of personal data collected depends on the nature of contact, but may include:

  • Name
  • Address
  • Email address
  • Phone number
  • Bank details
  • Technical and usage data

We shall ensure that any personal data we hold are relevant and limited to what is necessary for the purpose for which they are processed. 

Keeping your details up to date

It is important that the information we hold about you is accurate and up to date, but we need your help to do this.  Please contact us if any of your personal data changes.

How we get the information and why we have it

The personal data we ask for is because we need it to provide a service to you or we are using you to provide goods or services to us.

Direct interaction

If you purchase a product or service from us, you will provide us with identity and contact information via forms and correspondence (phone, email or post).

If we purchase a product or service off you, you will provide us with identity, contact and financial data.

Contact form

The contact form on the website is used to collect name, email address, telephone number and any details supplied with your enquiry.  You freely provide this information, which is used only to process your enquiry.  This information is stored securely, until a time it is no longer required. 

Our website is hosted by SiteGround, they process data only for the purposes of delivering the hosting service and resolving technical inquiries.  SiteGround’s data processing agreement can be seen here

Visiting the website

If you visit our website to browse our pages or to read a blog post, we will log your IP address and use cookies to track your interactions.

We use a third party to automatically collect information through the use of cookies which do not contain personal information.  We keep track of browsing patterns and help us to build up a profile of how our customers use the website.

The Google Analytics software will save a cookie to your computer’s hard drive, in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.  Information on Google Analytics’ data practices and commitment can be found here

You may choose to set your web browser to disable cookies.

Social media

We will never ask you for personal or sensitive information through social media platforms and will encourage users wishing to discuss sensitive details to contact us by email or phone.

Our website contains links to our social media channels.  All communication, engagement, and actions that we take through these channels are subject to the terms and conditions, and privacy policies, of each social media platform.

How we use your personal data

Generally, we use your personal data when we need to perform the contract we are about to enter into or have entered into with you.  Personal data will be used to carry out the following activities:

  • Register you as a new client or supplier.
  • Process and deliver or receive your order including:
    • Manage fees, charges or payments.
    • Collect and recover monies owed.
  • Manage our relationship with you.

Access to personal data is limited to those employees, agents and other third parties who have a business need to know, in order to fulfill the purpose for which they were collected.  They will only process personal data on our instruction.

We will also use it when we need to comply with a legal or regulatory obligation.

Data analytics is used to improve our website, products/services, marketing, customer relationships and experiences.

We do not use your personal data to send direct marketing communications to you.

How we store your information

Your information is stored securely, with back-up and disaster recovery solutions in place.  Security measures are in place to prevent personal data being accidentally lost, used or accessed in an unauthorised way.

Where data is exported outside of the UK, True North Safety Solutions will ensure that a level of security equivalent to the UK GDPR is in place.

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal or accounting requirements.

Data will be reviewed on an annual basis and held for 7 years after the expiration of any current contract.

When personal data is deleted this will be done in a secure and controlled manner and so that the data is irrecoverable.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have 30 days to respond to you.

Please contact us on 01434 312215 or at if you wish to make a request.  Please supply sufficient information for us to identify your data, such as name and company that you work for.

As a security measure, we may request specific information from you to confirm your identity.  This is to ensure that personal data is not disclosed to any person who does not have the right to receive it.

Supervising authority

The Information Commissioner’s Office is the supervisory authority for data protection.  Information about data protection can be obtained from the ICO’s website

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Helpline number: 0303 123 1113

Our contact details

If you have any questions regarding this Privacy Policy or wish to contact us regarding access to, or correction of, your personal data please contact us.

Kate Massey is responsible for data protection matters.


Telephone: 01434 312215 or 07733 106685


True North Safety Solutions Limited – Company Number: 11980071

Registered Office: Unit 4, Clifford Court, Cooper Way, Carlisle CA3 0JG


Telephone: 01434 312215

Changes to this policy

True North Safety Solutions will occasionally make changes to this Privacy Policy and the latest version will be available on the website. 

Therefore, we encourage you to periodically review this policy so that you are aware of the latest update.

Rev: 01   Updated: 24 August 2021